The ITIL® 4 Leader: Digital and IT Strategy is one of the two modules in the ITIL 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material.

The ITIL 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

The ITIL® 4 Leader: Digital and IT Strategy is a 4-day course based on the ITIL 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study and discussions and activities.

Learning objectives

The ITIL® 4 Leader: Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL 4 Digital and IT Strategy:

• Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understand the risks and opportunities of Digital and IT Strategy
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy

Who should attend

The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:

• IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization

ITIL® 4 Leader: Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success.

Prerequisites

For taking the ITIL 4 Digital and IT Strategy certification, the following prerequisites are applicable:

• A minimum of three years of IT managerial experience
• ITIL 4 Foundation OR ITIL 4 Managing Professional certification through the Managing Transition module

Course materials

The ITIL® 4 Leader: Digital and IT Strategy course includes the following course components:

• For Participants
  • Course Book (eBook or printed)
  • Components for PeopleCert Assignments (For Candidates)
  • Pre-Course Reading – Additional Reading
  • Pre-Course Reading – PeopleCert Assignments
  • Post-Course Reading
  • Quick Reference Cards
  • Course Synopsis

Course agenda